Refund policy
Easy Returns - No Hassle Money Back Guarantee:
Our Outdoorplay Return Policy is designed to give you peace of mind, and we guarantee the quality of every product we sell. If you are not 100% satisfied with your purchase from Outdoorplay, take advantage of our “No Hassle Money Back Guarantee” and return your unused item (in its original manufacturer packaging, along with any hangtags) within 60 days of purchase to receive a refund. The item must be returned in the state you received it, in order to receive a full refund. All returns are subject to evaluation by the Returns Department.
Refunds:
Refunds for new, unopened, unused item(s) will be credited back to your original form of payment, or to store credit (eGift card) if you prefer. Items that do not meet these criteria may only be eligible for refund via store credit (eGift Card).
Please allow 7-10 business days for returns processing once we receive your item. Once your return has been processed by our Returns Department, we will issue your refund within 72 hours. Your refund will show on your next statement; depending on your bank, it may take a full billing cycle for it to post to your account.
- New, unopened, unused item(s) will be issued a full refund of the original purchase price, less any discounts applied, to the original form of payment. Outbound shipping fees are non-refundable.
- All sales on Used Items are final under the Outdoorplay return policy. No returns, exchanges, or refunds on these items.
Return Methods:
With our Outdoorplay Return Policy, we offer several options to make returning your items easy and convenient:
- Mail-in returns (pre-paid label): Most standard size, non-hazardous items are eligible for returns via a pre-paid UPS shipping label for a flat-rate return shipping fee of $12. Many oversized items may also be returned for a $25 return shipping fee. Click here to start your return online, then simply box up your items, apply the label provided in the Return Portal, and ship them back to us.
- Mail-in returns (your own label): You may also choose to ship the item back via any other carrier that is convenient for you. Click here to start your return online, choose "Purchase your own shipping label," box up your items, include the packing slip provided in the Return Portal so we can match your return up to your order, and ship via your preferred method. If you purchase your own label, we suggest choosing a method with tracking or insurance.
- Please pack your return carefully and securely to ensure there is no damage to the returned product during transit. Customers are responsible for any costs associated with the returned item(s) being damaged during transit.
- Returns automatically expire after 30 days. That means once you start your return, your shipping label will only be valid for 30 days. Not to worry - if your return expires before you are able to drop it off, but it is still within the 60-day return window, you can go back to the return portal and start a new one!
- Questions about item eligibility for each return method? Read our FAQs.
Return Exclusions/Fees:
Please note, we reserve the right to include a processing fee for some returns, which will be deducted from your refund.
- Shipping fees are non-refundable.
- All sales on Used Items are final. No returns, exchanges, or refunds.
- A 10% fee will be deducted from the refund for items that require cleaning.
- Undeliverable or refused orders will be refunded to the original form of payment; however, a 10% processing fee will be deducted from the refund amount.
- If you choose to use one of our pre-paid shipping labels to return your item, there will be a $12 charge for the return label for standard-sized items or a $25 fee for oversized items, which will be deducted from your refund amount. This will appear in the Return Portal as a “Return processing fee.”
Exchanges:
We do not offer direct exchanges at this time. However, you can easily place an exchange order as part of the return process. Return processing fees are waived when you place an exchange order.
If you need a different size, color, or product, you may return your original item for a full refund in accordance with the Outdoorplay Return Policy and place an exchange order via our Returns Portal by following these simple steps:
- Click here to start a return.
- Select the item(s) you’d like to return, and tell us why.
- Select the “Shop on our site to find something you love” option.
- You will be redirected to the store to choose your exchange item and add it to your cart.
- Once you add the item to your cart, click “Continue with my return.” You will be directed back to the Return Portal to select your return method.
- Review the details of your return and exchange order, and then click Submit Return & Go to Checkout.
- You will be returned to the checkout screen to complete your exchange order.
eGift Cards:
eGift Cards are not eligible for returns (may not be redeemed for cash unless required by law).
Warranty:
All of the products we carry are from the top name brands in the industry and come with a full manufacturer’s warranty covering product defects. If you are experiencing an issue with an item you purchased from Outdoorplay, please email issues@outdoorplay.com with as much detail as possible. Please include your order number, description of the issue, and photos of the item, including the defective area. We strive to process warranty claims as quickly as possible; please be prepared for the overall warranty process to take 2-4 weeks, depending on the manufacturer.
Product Protection Plans:
You may supplement the manufacturer’s warranty on eligible items by purchasing an additional Product Protection Plan at checkout. We partner with XCover to provide this service. If you return the covered product within our Outdoorplay Return Policy period, your associated XCover Protection Plan will be automatically canceled and refunded. If you would like to cancel your Protection Plan, please log in to your XCover account. Click here to learn more about XCover Protection Plans.
More questions? Visit our FAQs or Contact Support.